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URBACT NETWORK:

CHANGE!

PEOPLE-POWERED PUBLIC SERVICES. That’s the focus of the 9 cities of the CHANGE! network.
  • Inclusion Inclusion
  • Governance Governance

Today, public services are faced with ever increasing public expectations and societal challenges. Next to that, there is a strong need of 'collaborative public services', but people-powered public services are generally not on the political agenda. City leaders are often not aware of this “human-faced” approach.
The insight of frontline workers and the engagement and better involvement of citizens and communities are key elements for a better public service system.

 

CHANGE! provides exchange and learning activities for a number of cities coming from different corners of Europe, to coproduce action plans with local stakeholders about how to transform (re-design) existing social services towards a more collaborative provision, towards a people-powered service delivery. The 9 CHANGE! cities will work on identifying different parameters and creating different pathways that will enable them to move towards a people-powered service delivery.

 

Key elemements of CHANGE! are:
1. Public services
2. Design thinking
3. Social design
4. Ethnographic research
5. Social innovation
6. Open government

 

The partnership consists of the following cities: Eindhoven (Lead partner – the Netherlands), Nagykanizsa (Hungary), Gdańsk (Poland), Forlì (Italy), Dún Laoghaire- Rathdown (Ireland), Amarante (Portugal), Riga (Latvia), Skane (Sweden) and Aarhus (Denmark).

 

Are you interested in getting to know more about co-designing public services by mobilising people and using their social networks? Follow CHANGE! and its activities and outcomes through the website and CHANGE! social media.

Key dates
Project launch
15 September 2015
Project completed
03 May 2018
Network status
Ongoing
Latest activities

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Case study on incentivising community actions and public servants for improved service outcomes
Events
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