Today public services are faced with ever increasing public expectations and societal challenges. Inevitably, a paradigm shift is needed in particular in cities where these challenges are culminated. The insight of frontline workers and the engagement and better involvement of citizens and communities are key elements for a better public service system, and shall therefore be in the core of the Change!
The project’s lead partner City of Eindhoven has in recent years made steps to empower the citizens more and to share their innovative ideas – to work with them and not just for them. Realizing that in a collaboration with the citizens , the end-users of their services, they can together co-create better public service. The CHANGE project makes it possible to further explore and improve the steps already taken and share the experiences of other European cities.
Therefore, the main goal with CHANGE! is to identify parameters and model pathways for culturally diverse cities enabling then to move forward towards a more collaborative public service model.
The partnership look forward to collaborate further on how to ensure a better public service by engaging the citizens themselves in the social innovation design. The partnership consist of, beside the lead partner from City of Eindhoven, four other local public authorities from Nagykanizsa (Hungary), Gdansk (Poland), Forli (Italy) and Dun Laoghaire Rathdown (Ireland).