The Testing Action has been structured in two distinct phases. The first phase, held on 16 September 2025, involved the Municipality’s internal technical team, made up of operators from the Heritage, Environment, Maintenance, and Urban Planning departments, who had already contributed to the development of METACITY. The day served to validate the system’s functionalities, with on-site testing carried out along the streets of the historic center. Participants experienced the digitalized workflow of reporting, processing, and managing urban issues. The activity concluded successfully, delivering complete pilot cases that demonstrated the effectiveness of the participatory maintenance model.
The second phase, scheduled from 30 September to 3 October 2025, will be open to the general public. Citizens will be invited to test the Monitora Campobasso app firsthand, submitting reports of issues concerning pavements, green areas, and urban furniture. The goal is not only to assess the platform’s user-friendliness but also to promote a new culture of shared responsibility for urban heritage, where residents’ contributions become an integral part of the city’s Digital Twin.
Through this initiative, the Municipality of Campobasso strengthens its role as a laboratory of urban innovation, demonstrating how digital technologies can foster collaboration between citizens and public administration, enhance the efficiency of maintenance processes, and contribute to a more livable and sustainable city.