A Small-Scale Step Toward a Long-Term AI Vision
The MetaCity network's overarching goal is to create a comprehensive action plan for incorporating technologies like AI and VR into municipal services. The first milestone is to make generative AI accessible across various departments and functions within Härnösand. Rather than limiting its use to a select group, the platform aims to become a resource for the entire organization, enabling broad collaboration and maximizing the value of AI.
The platform’s flexibility allows it to address diverse needs across the municipality. Initial small-scale implementations include:
· Voice Power: A hybrid physical and digital service that collects and processes citizen proposals for urban planning.
· Bibliobot: A chatbot designed for information retrieval and assistance in public library databases, in collaboration with Örnsköldsvik.
· Education Search: A tool to support adult education seekers with tailored study and career guidance.
Accessible, Inclusive, and Secure AI
Integrating generative AI into municipal operations opens significant opportunities for innovation but also presents challenges, particularly around security and data protection. Many existing AI solutions are not suitable for public-sector use, especially in handling sensitive information.
To address this, Härnösand’s platform is built on the municipality’s internal knowledge resources. By using localized data, we ensure that AI services provide accurate, relevant answers while maintaining full transparency and control. From robust data protection to adaptable security measures, the platform is designed to safely support various municipal functions, from citizen-facing services to internal processes.
Collaboration and Open Innovation
The platform’s open-source nature ensures that other municipalities in our regional and international networks can adopt and enhance it. This collaborative effort began with Sundsvall, our neighboring municipality, and exemplifies the power of shared innovation.
Through cooperation and openness, MetaCity aims to strengthen the public sector, enabling municipalities to learn from and build upon each other’s efforts. Together, we’re shaping a more inclusive, secure, and innovative future!
Article by Härnösand