• TechTown

    LEAD PARTNER Barnsley
    • Limerick - Ireland
    • San Sebastián - Spain
    • Clermond Ferrand
    • Siracusa - Italy
    • Dubrovnik - Croatia
    • Nyíregyháza - Hungary
    • Cesis - Latvia
    • Gävle - Sweden
    • Loop city - Denmark
    • Basingstoke and Deane


    For any enquires, email: DMC@Barnsley.gov.uk


    Kick-off meeting in June (Basingstoke). Transnational meetings in September (Limerick) and November (Cesis)

    Transnational meetings in March (Barnsley), June (Gavle), September (Dubrovnik) and November (Loop City).

    Final event in April (Brussels).

    By exploring how small and medium sized cities can maximise the job creation potential of the digital economy, this Action Planning network examined whether there is potential for spillover from stronger city level digital economies; how clusters can work at city level and look collaboratively at what cities can do to support businesses to access the digital skills and innovations they need in order to start, grow and compete. The city partners further explored the role and viability of digital, content creation and technology clusters and how benefit may be gained from major city or national initiatives to benefit job creation and growth in small and medium sized cities. The project was 'of the digital economy' as well as 'for the digital economy' in that it used digital technologies as much as possible throughout management and delivery.

    TechPlace APN logo
    TechTown logo
    A digital city future, adapt or die
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  • Find your Greatness


    Lead Partner : Alba Iulia - Romania
    • Bragança - Portugal
    • Candelaria - Spain
    • Limerick - Ireland
    • 22nd district of Budapest (Budafok-Tétény) - Hungary
    • Perugia - Italy
    • Võru County - Estonia
    • Wroclaw - Poland

    Alba Iulia Municipality, Calea Motilor 5A, 510134, Romania



    Kick-Off Meeting

    2nd Transnational Meeting

    3rd Transnational Meeting in Alba Iulia

    4th Transnational Meeting in Wroclaw

    5th Transnational Meeting in Voru

    6th Transnational Meeting in Braganca

    7th Transnational Meeting in Alba Iulia

    8th Transational Meeting in Budafok

    9th Final Project Conference in Perugia

    Find your Greatness is a concept that reflects the most challenges addressed by AIM together with other EU local communities. Why Find your Greatness? Because the challenge is to build on the cities' potential. In the case of the partners of the project the need identified locally and which was built as a sustainable mechanism generating urban development, the need to explore and enhance the potential of the city, combining strategic marketing approach with innovative smart city tools.

    Europe's first strategic brand building program for smart cities
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  • DigiPlace


    LEAD PARTNER : Messina - Italy
    • Roquetas de Mar - Spain
    • Oulu - Finland
    • Saint-Quentin - France
    • Ventspils - Latvia
    • Portalegre - Portugal
    • Botoşani - Romania
    • Trikala - Greece


    Integrated Action Plans

    IAP Municipality of Messina

    Read more here !

    Messina - Italy
    IAP Oulo

    Read more here!

    Oulu - Finland
    Ventspils Integrated Action Plan

    Read more here !

    Ventspils - Latvia
    Saint-Quentin Integrated Action Plan

    Read more here !

    Saint-Quentin, France
    PORTALEGRE Integrated Action Plan

    Read more here !

    ReStart mAI City

    Read more here !

    Trikala - Greece
    BOTOSANI - The Smart City to be

    Read more here !

    Botosani - Romania

    Digi Place is an Action Planning Network that aims to set up an acceleration mechanism to enable cities to catch up the digitalisation opportunities in hard & soft infrastructure. Remove all the obstacles encountered by mid-sized cities in their digital journey: lack of strategic & global vision lack of technical and engineering capacities difficulties in incorporating the digital innovation. Municipalities need to guaranty the uptake of digital innovation by the local stakeholders: citizen and potential entrepreneurs.

    Digital innovation for cities
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  • IoTXchange


    Lead Partner : Fundão - Portugal
    • Ånge - Sweden
    • Dodoni - Greece
    • Jelgava - Latvia
    • Kežmarok - Slovakia
    • Nevers Agglomération - France
    • Razlog - Bulgaria
    • SALEG - Saxony-Anhalt


    • 25 June, 2019 - IoTXchange Phase 1 APPROVED!
    • 14–16 October, 2019 - Kick-Off Meeting, Fundão







    • 27-28 January, 2020 – Phase 1 Final Meeting, Vaasa and Nykarleby
    • 7 May, 2020 - IoTXchange Phase 2 APPROVED!
    • 17 June, 2020 - Activation Meeting Phase 2 @ONLINE
    • 12 October, 2020 - Transnational Meeting Nr. 1 Nevers @ONLINE
    • 3-4 December, 2020 - Project Meeting, Åbo Akademy/Nykarleby @ONLINE
    • 22-23 April, 2021 - Transnational Meeting Nr. 2 Ånge @ONLINE
    • 8 June, 2021 - Touch Base Project Meeting @ONLINE
    • 15-16 September, 2021 - Transnational Meeting Nr. 3 Jelgava Local Municipality @ONLINE
    • 2-3 December, 2021 - Transnational Meeting Nr. 4 Kezmarok @ONLINE


    • 17-19 February, 2021 - Transnational Meeting Nr. 5 Dodoni @ONLINE
    • 27-29 April, 2022 - Transnational Meeting Nr. 6 Razlog
    • 26-28 June, 2022 - Final Meeting, Fundão



    Final products

    • See all the testimonials from URBACT Local Groups members here.
    • Check out the IoTxChange platform here.
    IoTXchange presents its Network Result Product, an explanatory video that demonstrates the crucial role that Information Technologies and in particular Internet of Things (IoT) play in urban sustainable development of small and medium-sized cities, namely by increasing the local economy competitiveness, promoting citizens' life quality and delivering connected services to citizens and visitors.

    Integrated Action Plans

    IoTxChange Action Plan - Make Fundao an IoT city
    Make Fundão an IoT city

    The municipality of Fundão is situated in the Centro Region of Portugal, belonging to the Beiras and Serra da Estrela sub-region and to Castelo Branco district, and occupies an area of approximately 700 Km², in which 23 parishes are distributed. Read more here!

    Fundão - Portugal
    Smart municipality development plan for Jelgava

    Jelgava Local Municipality sees value in nurturing technology research, testing and implementation in order to increase life quality for citizens and optimise public service operations. Read more here!

    Jelgava -Latvia
    City of Kezmarok Integrated Action Plan

    The town is located in the Podtatranská kotlina, in the northern part of the Popradská kotlina, in the valley of the river Poprad. To the west lie the High Tatras and the Kežmarok Uplands, to the east of Kežmarok the Levočské hills rise. Read more here!

    Kezmarok - Estonia
    Integrated Action Plan for the Municipality of Razlog

    Razlog Municipality is located in southwestern Bulgaria. Its territory is defined by borders with Belitsa municipality, Rila municipality, municipality Blagoevgrad, Simitli municipality, Kresna municipality and Bansko municipality. Read more here!

    Razlog - Bulgaria
    Integrated Action Plan from Nevers Agglomeration

    A historically industrial territory, during the second part of the 20th century, Nevers Agglomeration’s economy revolved around big industrial companies (such as Philipps for example), who were then important employers. Read more here!

    Nevers Agglomeration - France
    Improving life through connectivity in Ange

    Ånge municipality is a rural area in center of Sweden. Ånge is a small municipality with about 9200 residents, despite being small, Ånge is futures oriented and holds many thriving communities. Read more here!

    Ange - Sweden
    Building the future in Dodoni

    Dodoni municipality is a Rural Area in the NorthWest of Epirus and in the western mainland of Greece. The municipality consists of 56 local communities covers a vast area of 658.880 acres, and with a population of 9.693 inhabitants thus it is sparsely populated. Read more here!

    Dodoni - Greece
    Integrated Action Plan for the city of Nykarleby

    The city of Nykarleby needs to cope with the changes that are taking place in Finnish society. Especially for cities and municipalities in rural areas the age structure is challenging as younger people move to larger cities while the state subsidies for the municipal sector have decreased. Read more here!

    Nykarleby - Finland

    Internet of Things as a policy instrument for the city change. It encourages the creation of a network of European partners committed to the design of digitalization plans based on Internet of Things (IoT) solutions to increase the quality of life in small and medium sized EU cities. URBACT methodology based on transnational cooperation between cities and engagement of local groups offer to our network of 9 cities the conditions to each develop an Integrated Action Plan that will guide us through a new age of digital transformation.

    Connecting cities for better life
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  • Urban data scan


    A smart link between data and urban planning in order to create mixed urban environments embraced by citizens and partners

    Heidi Vandenbroecke
    Expert GIS- and spatial analysis
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    521 946


    Cities are always evolving, as are the variety and availability of urban data. Antwerp (BE) invests in a smart city strategy and strives to be a “walkable city” with mixed, high-quality neighbourhoods. To do so, for nearly a decade Antwerp has been using an “urban data scan” which maps out specific needs, problems and opportunities. Multitudes of geo- and statistical data are structured around different themes to provide a clear overview of the most relevant data. This allows policymakers to develop substantiated visions and make informed spatial decisions. Progress can be monitored for all kinds of projects and developments. Two online platforms share these data and maps with city employees, citizens, companies, project developers and other cities. The urban scan is all about optimising and sharing data, preparing good spatial decisions, and building a better city for all our citizens and partners.

    The solutions offered by the good practice

    Urban data scans provide a method to map out needs and shortages specifically for local amenities (e.g. schools, sport, green spaces, culture, commerce, well-being, youth). First, the capacity is gauged by analysing the number or area of amenities per target group. Next, the reach, or relative proximity and distribution of these amenities, are determined based on walking distances. Local amenities differ in reach, functioning either at the level of the neighbourhood (400 metres), a residential quarter (800 meters) or urban quarter (1 600 metres). This twofold approach creates a clear picture of needs and shortage zones, allowing policymakers to balance the distribution of amenities, based on walking distances and target groups. Simulations also allow us to take into account future residents in project areas and to calculate effects in terms of new needs or required new amenities. This enables informed policy decisions and provides a strong base for financial and strategic negotiations with all the parties involved. For example, an urban scan has led to the decision to provide a 17-hectare park (Park Spoor Noord) in the densely populated Antwerpen-Noord quarter. New green spaces, but also schools, nurseries and sports facilities were incorporated in projects such as Nieuw Zuid, Groen Kwartier and Eilandje after thorough urban scans. The urban quarters outside of the inner city, across the Singel and Ring roads, are mapped out extensively as well.

    Building on the sustainable and integrated approach

    The urban scan enables a horizontally integrated approach. It involves structuring large sets of data according to a multitude of themes and provides insight into socio-demographics, economy, housing, the legal context, mobility, environment, well-being and built and unbuilt amenities. As such, urban scans form a strong base for sustainable and integrated policies, not only in the field of spatial planning, but for other policy domains as well. The right amounts of green and open spaces, schools, sport, culture, children’s and youth’s amenities, commerce and well-being are crucial in promoting attractive urban environments. Moreover, walking and cycling distances stimulate sustainable urban mobility. The city has user-friendly tools to help make all these data and maps available for its own employees, citizens, entrepreneurs, research agencies, project developers, other cities and higher-level governments. The latter enables a vertically integrated approach. The integrated use of statistics and maps further increases the importance of data sharing.

    Based on a participatory approach

    The urban scan is a participatory and flexible instrument that has developed organically in close consultation with several partners. Fifteen years ago, the main goal was to analyse the city’s green structure. Evolving insights, amenities, data and users’ experiences have ensured that the urban scan is still an innovative tool today. Air and noise pollution, for instance, have become important themes and are now included in the scan. The platforms that share the maps and data with citizens, companies, research agencies, project developers and other cities and governments are important communication and sensitisation tools. City neighbourhoods and even cities can be compared, knowledge is shared, ambitions and goals are monitored and other governments and partners are stimulated to analyse and share their own data. Stad in cijfers (“city statistics”) is Antwerp’s interactive online data platform. Since 2009, it has amassed more than 5,000 layers of data, structured according to themes, scales and dates. The data can be presented in tables, charts and maps and can be consulted, analysed and compared in space and time. Other Flemish and Dutch cities use the same system. Since 2013, the city also has an intranet platform for geo-data, a GIS-viewer with more than 1,000 data layers. Stad in Kaart (“city maps”) allows city employees to request information and to perform simple spatial analyses. Combinations of geo-data often provide more insight than data organised in tables.

    What difference has it made?

    Urban scans increase policymakers’ awareness of shortages and needs in terms of green spaces, nurseries, sport, culture, commerce, well-being and youth. Statistical data and maps indicate areas to invest in and enable the right choices. This method is used for up to 90% of urban development projects in Antwerp. Apart from amenities, the scan also sheds light on the demographic, social and economic dynamics in residential quarters. Environmental quality, mobility and housing are taken into consideration as well. And because the scan has existed for a number of years, evolutions can be traced. In the district of Hoboken, for example, a project for low-skilled employment targeted residential areas with many unemployed citizens. Likewise, measures in the Ring Road area are focused on reducing air and noise pollution. In former port area Eilandje a new tram line brings public transport within walking distance for residents. And urban scans also lead to the development of new green spaces. The importance of the scan has even increased in the past year because it has become mandatory for large private developments. The desired programme needs to be negotiated and must be implemented or financially compensated. The urban scan thus has an important potential impact on the choices that are made within projects.

    Why should other European cities use it?

    Because cities are continuously evolving, they are always first to face new challenges and problems, such as demographic evolutions, urban mobility, air and noise pollution, inclusion of migrants and refugees, housing, urban poverty and the digital transition. Throughout these evolutions, it is crucial to strive for optimal functional mixes (living, working and recreation) and mixed neighbourhoods with local amenities within walking distance of citizens. Because the urban scan touches upon all the relevant themes for the ambition of a walkable city with liveable and healthy neighbourhoods, it forms a perfect tool for sustainable urban projects. Urban scans consistently take into account new insights and data, making them a flexible instrument for evolving and complex cities. The systematic method of the urban scan enables policymakers to make the right choices and brings order in the increasing amounts and availability of data. The online data platforms enable comparisons with other cities of similar sizes. Those cities can exchange relevant data and knowledge. Most cities already have a platform or collection method for data about city quarters and neighbourhoods. The urban scan can help broaden European instruments such as the Urban Audit, substantially as well as in terms of their scope (city quarters and neighbourhoods). If the required competencies and political support are present, the method is certainly applicable in other cities.

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  • Smart city strategic plan


    Implementing smart city practices through interdisciplinary cooperation

    Costis Mochanakis
    Director of Organisation, Programming and ICT
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    The city of Heraklion (EL) has developed a strategic plan that includes three pillars: Smart City, Resilient City and Cultural-Touristic City. The first, “Heraklion: Smart City”, encompasses a good practice developed by the Municipality of Heraklion in cooperation with the city's major stakeholders. Its purpose is to apply internationally recognised smart city practices to fully realise the potential of the city's assets while strengthening areas in which the city has traditionally been lacking. The exceptional element is that these smart city practices are being implemented on an interdisciplinary level. Major stakeholders are working together like never before to realise these goals, spanning interdepartmental gaps between institutions and services. Through this collaboration, effective and sustainable smart city initiatives have taken root bringing positive results and new opportunities - from extensive broadband networks to e-government services and support for volunteers and entrepreneurs.

    The solutions offered by the good practice

    Any changes within a city affect the individuals, organisations, communities and businesses that make up that city. It only makes sense, then, that all of these stakeholders be involved in the governance of the city. The solution that this smart city strategy has provided for Heraklion is a Smart City Committee formed in 2011, a first for Greece, which is chaired by the Municipality of Heraklion and has representation from many of the city’s major stakeholders. This committee has provided a framework within which stakeholders of all types (businesses, transportation organisations, citizen groups, public services and individual citizens) can formulate a common vision for the city and can also be involved in the decision-making processes. Projects of each individual stakeholder can then be aligned with this common vision, and can even overlap and be compatible with those of other stakeholders, increasing their value. Joint ventures between stakeholders will allow for larger and more ambitious endeavours that can benefit the city further. In a period of economic turmoil and financial austerity, such a strategy has proven to be all the more needed and its benefits are even more profoundly felt. Specific solutions that have resulted include information and communications technology infrastructure to promote citizen connectivity, volunteer and social inclusion initiatives, public forums that promote entrepreneurship and ambitious interdisciplinary and inter-stakeholder projects that promise to vastly improve the city.

    Building on the sustainable and integrated approach

    Heraklion’s Smart City Strategy has built on the sustainable and integrated approach by providing the tools and the context for the integration that is necessary to sustainably deal with urban challenges. As a result of its strategy, according to a study by the European Parliament’s Directorate General for Internal Policies, “Mapping Smart Cities in the EU,” Heraklion has been deemed strong in the following three smart city axes: governance, economy and citizen participation. Within these three axes the integrated and sustainable approach that Heraklion has adopted allows it to flourish in this way. Practical examples include Heraklion’s participation in the Covenant of Mayors for Climate & Energy and the city’s Sustainable Urban Development Plan. The latter has been approved by the city council and has been ratified by the Regional Government of Crete as well. This is a project that has been granted over 14 million euros of European funding to provide for long-term sustainable urban design and development. Additionally, the enabling of participatory government has allowed challenges to be solved in an integrated fashion. Solutions have not been tailored only to the needs of a specific group of people, or only to maximise economic benefits or only to provide for a single social need. This holistic approach has allowed for solutions to positively affect all parties involved, from individual citizens, to businesses, to communities and to the city as a whole.

    Based on a participatory approach

    The adoption of a smart city strategy and a common vision required the participation of all related stakeholders. This first materialised in 2009 with the leadership role of Heraklion in the Icarus Network, a network of cooperation between municipalities of Crete and of the islands of the Aegean which developed the “Charter of Obligations of Municipal Authorities to Citizens in the Knowledge Society”. In 2011, the first Heraklion: Smart City Committee was formed and chaired by the Municipality of Heraklion with the representation of stakeholders including higher education and research institutes, transportation and business sector organisations. In 2015, the second Heraklion: Smart City Committee was convened with the backing of the City Council. This long-term committee has representation from the Foundation for Research and Technology (FORTH), the University of Crete, the Technological Educational Institute (TEI) of Crete, the Heraklion Chamber of Commerce, the Heraklion Urban Buses (KTEL) organisation, individual experts and delegates from all political groups represented in the City Council. The purpose of the committee is to facilitate the collective management of the city's strategic objectives as opposed to allowing the independent development and management of individual objectives of each institution. In this way, the committee is able to aid in capitalising on the benefits of a participatory approach to the development of smart city projects and initiatives.

    What difference has it made?

    The smart city strategy has made a noticeable difference. Some examples are: 1) Broadband infrastructure has reached 100% coverage. Private telcos have been given right-of-way to create their own fibre optic networks. The Municipal fibre optic network connects over 60 schools and many public services serving over 18,000 students and 5,500 public servants. Heraklion also boasts the nation’s largest municipal Wi-Fi network, which has been in continuous operation since 2008, 2) e-Government – Heraklion provides citizens with over 160 e-services via the municipality’s portal. It is ranked third among municipal portals in Greece according to alexa.com and second during the summer tourist season. There is a plethora of additional sites with which visitors can interact with the city including ruralheraklion.gr, heraklionculturalcity.gr and heraklionsculptures.gr, as well as a Heraklion City App, 3) The support of multiple volunteer groups has also been a result of the smart city initiative. The City Council has set up specific committees to support the participation of volunteers. These volunteer groups organise community outreach events that help the city especially in this time of financial austerity, 4) The Dimoskopio is a multidisciplinary organisation whose vision is to promote and support entrepreneurship and innovation to improve the economic climate of the city.

    Why should other European cities use it?

    Heraklion is a medium-sized municipal area with an urban population of around 150,000 and a rural population of around 25,000 located geographically at the edge of the European Union. As a city, it is a vibrant tourist destination and boasts over 4,000 years of history and culture. It also has a strong specialised economy with its unique agricultural products. There are many cities in Europe that share a similar profile with that of Heraklion. This is why we believe that the Heraklion: Smart City Initiative would be very interesting for other European cities. Heraklion’s successes in this endeavour, especially in the strong points mentioned above, can become an example and a point of reference for similar cities. The experience that Heraklion has obtained through this endeavour has created a set of case studies and good practices that can be used by other cities to create or supplement their own Smart City Strategy. The appeal of participating in URBACT comes from the exchange of information and best practices that will mutually benefit all parties involved. Heraklion has weak points that require attention and a lot of work, and participation in URBACT will also give Heraklion the opportunity to benefit from the best practices of other cities. It is this very exchange of experiences between cities that make the presentation of these best practices interesting for all parties involved.

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  • Citizen card


    Providing access to city services and resources while improving citizen participation

    Laura González Méndez
    CARD4LL Project Coordinator
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    Every day, citizens, tourists and enterprises need to access a range of city services and resources, and in some cases to pay for them. Meanwhile, city councils are also developing various policies to boost healthy habits and social behavior to improve the quality of life.
    The Gijon City Council (ES) fulfils both these groups of needs with a smart card (Gijon Citizen Card) that gives citizens access to the city's services and public facilities, such as shared transport, cultural activities and digital services. It also sets up citizenship profiles to better match citizens' needs with public policies. The Citizen Card has become both an integrated tool for public services and a coordination and loyalty mechanism. Launched in 2002, the Citizen Card is now used by more than 300.000 people to access and pay for municipal services and activities.

    The solutions offered by the good practice

    The following list shows the different uses of the Citizen Card: • Citizen Terminals: there are one-stop shops where citizens can access different procedures around the clock and with terminals that are located in the neighborhoods (currently, there are 21); • Public Transport: citizens can recharge the Citizen Card to use the bus. As it is a personal item, the card has information about citizens' situations and adapts the prices, and if someone loses their card the transport company refunds the credit previously put on the card; • Virtual Office: access to online services; • Parking tickets: to get a ticket to park the car in a restricted area; • Libraries & Media Centres: the card allows members to borrow books, CDs and DVDs. There are 12 Tele-centres, each with approximately 15 computers where citizens can take courses or can connect to the Internet for one hour using the Citizen Card; • Public toilets: with the Citizen Card, 18 equipped toilets can be used for free. Otherwise users have to pay for it; • Free entry to local museums; • Use of Bicycles: Throughout the city, there are 64 bikes that can be picked up and returned to eight terminals. The bikes are available for use free of charge for Citizen Card holders; • Leisure Activities and venues: With the Citizen Card, it is possible to pay for and book different sport and cultural activities and venues; • Car sharing of public electric vehicles: Free recharge of electric vehicles at five points in the city.

    Building on the sustainable and integrated approach

    The Citizen Card will contribute to sustainable urban living because it promotes and facilitates the use of public transport and other sustainable ways of transportation such as car sharing or electric vehicles. Other uses linked to the promotion of sports and cultural activities are very important to foster integration, good health habits and to avoid social exclusion. The Citizen Card also contains details about users’ socio-economic situations, which allows us to adapt the rates of the different services, contributing in this way to the reduction of poverty. One of the current aims of the Citizen Card is to work with a holistic and participative approach, because it combines different services that are interconnected and can share relevant information. It also allows citizens to participate and use the services throughout different tools (Citizen Terminals, online, etc.). Additionally, a free training session is offered on how to use the Citizen Card, favouring the digital inclusion of some groups and connectivity, and minimizing unnecessary trips. To sum up, the Citizen Card plays a key role in the development of sustainable mobility by encouraging behaviours and habits of a healthy life, promoting a culture of energy efficiency and sustainable growth.

    Sustainable, participatory and integrated urban approach

    The Citizen Card will contribute to sustainable urban living because it promotes and facilitates the use of public transport and other sustainable ways of transportation such as car sharing or electric vehicles. Other uses linked to the promotion of sports and cultural activities are very important to foster integration, good health habits and to avoid social exclusion. The Citizen Card also contains details about users’ socio-economic situations, which allows us to adapt the rates of the different services, contributing in this way to the reduction of poverty.
    One of the current aims of the Citizen Card is to work with a holistic and participative approach, because it combines different services that are interconnected and can share relevant information. It also allows citizens to participate and use the services throughout different tools (Citizen Terminals, online, etc.). Additionally, a free training session is offered on how to use the Citizen Card, favoring the digital inclusion of some groups and connectivity, and minimizing unnecessary trips.
    To sum up, the Citizen Card plays a key role in the development of sustainable mobility by encouraging behaviors' and habits of a healthy life, promoting a culture of energy efficiency and sustainable growth.

    People and legal entities including associations, migrants and foreigners can have a Citizen Card. Currently, there are 363.966 cards held by people and 1.496 by enterprises. Gijón has a population of 272,202 (you can check the data in real time on our open data portal), but people who are citizens and carry out any activity in Gijón can also have a Citizen Card. The city schools also have Citizen Cards to take part in the programming of cultural and sport activities. During the launch phase of the project, all citizen groups were involved. It is worth mentioning the incorporation of participative movements in the development phase. The methodology was focused on the active participation and collaboration of municipal departments in charge of each civic sector (Sport, Education, Social Services, Mobility, Governance and Sustainability) which have been acting as mediators with different citizen groups. Examples of contributors were the associative movements incorporated from neighborhood groups and economic and social sectors of the city, such as architects, engineers, the hotel industry, building and transport enterprises, traders, etc.

    What difference has it made?

    Gijon has sought to turn the citizen card into a living element that accomplishes the new needs of the citizens and the city: to offer citizens good quality services, have one card for all municipal actions, improve existing functions and add new ones. It has become an essential tool to the quality of life in Gijon City: "Smart living". Citizens of Gijón, businesses and tourists could access municipal services, allowing a reduction in bureaucracy, time saving, ensuring access to services, promoting policies of social inclusion, sustainability, smart growth and sustainable mobility.

    During the lifetime of the URBACT Transfer Network, Gijon has enhanced the portfolio of services and turned the citizen card into the driving force to achieve a smart society for innovative and sustainable city by implementing the following measures:

    • Study the use of Gijón Citizen Card with a Commerce loyalty Card to encourage retail trade
    • Possibility of including credit linked to Social Services Subsidies
    • Access to trash bins with citizen card: policy of tax incentives to recycle
    • Access to charging points of electrical vehicles
    • Interoperability of citizen cards between European cities. Evaluation of conclusions given by Eurocties Citizen Card Lab
    • Communication with urban equipment and facilities (IoT)
    • Energy efficiency: streetlights, smart management of equipment
    • Advantageous use of data provided by the citizen cards Big data management
    • App for mobile devices development
    • Appointment management in public offices due to Covid-19 limitations
    • Control access to different venues due to Covid-19

    The Citizen Card has an average of 32,000 uses/day and around 1,000,000 uses/month.

    Transferring the practice

    Gijon led the Card4all Network over 2.5 years, transferring its practices to 5 other cities: Suceava (Romania), Aveiro (Portugal), Clermont Ferrand (France), Jurmala (Latvia), and Sassari (Italy). You can, in particular, check Aveiro’s Good practice here. The approach was based on the 3 learning approaches: Experiential, Reflective, and Contextual support. All these covered topics (I.T integration, standardization, interoperability of Citizen Cards between European cities, business models, governance, data protection, integration with smartphones, web applications, local cross-sectorial services, pool of services to be considered, policy support, and, marketing strategy to reach visibility and a sense of owning) whose outputs can be found in the Final report of the Network available online. Card4all and Gijón as mentor city was also a key contributor to the Eurocities’ Knowledge Society Forum on Citizen Cards.

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