‘Migrant crisis’: what can cities learn about new service design?
A message from Sicily
There’s been a lot of recent talk about the additional pressure new migrant arrivals place on public services. There has been less discussion about how cities – and it is mainly cities – are coping with this. And less still about what we are learning and the implications for future public services.
This was the focus of a recent Social Innovation Europe event in Siracusa Sicily. Meeting on one of Europe’s front lines gave us the chance to see what’s happening and to hear about lessons emerging from our recent experiences. We were particularly interested to examine the range of social innovations emerging to meet new service demands.
This article shares some of these new service examples. It also considers what they tell us about the new service design dynamics they reflect. Finally, we conclude with reference to Ezio Manzini's call for a new narrative around migrants, aligned to a design-led approach to service development.