Networks and cities' news

Härnösand’s AI Assistants: Enhancing Everyday Public Services Through Innovation

As part of the EU-funded Metacity project, the municipality of Härnösand has developed innovative AI assistants designed to streamline municipal services, save time, and improve user experience for both employees and residents. From rapid-response IT support and digital advisors to assistants guiding home care services in real time, these tools demonstrate the transformative potential of artificial intelligence in the public sector.

Between 2023 and 2025, Härnösand is collaborating with nine other countries to co-develop an action plan on the application of virtual reality (VR) and artificial intelligence (AI) in local government services. As part of this initiative, the municipality has piloted several AI-based staff assistants, aiming to increase efficiency and enhance service delivery.

Introduction of a new digital system (ASP) in Újbuda

The introduction of the ASP (Application Service Provider) system, which will bring significant changes to the way local administrations operate, aims to support the digital transformation of local authorities and strengthen central IT support. The development, previously part of an EU project, will focus on improving efficiency and transparency, while preserving fiscal stability. The system will be provided to local governments by the Hungarian State Treasury. The Municipality of Újbuda will implement the service from 1 January 2026. 

The ASP system provided to municipalities is a comprehensive IT service that provides a single platform for the most important municipal tasks. This includes integrated systems for taxation, management, document management, property registration, industrial and commercial administration, and electronic customer portals. 

One of the biggest benefits of the system is that it provides free access for local authorities, so they can switch to digital without major investment. Through central training programmes to support the roll-out, municipal staff receive detailed, professional support to ensure a smooth transition.

Mostar’s MetaCity: Pioneering a digital and sustainable future

Situated in the scenic south of Bosnia and Herzegovina, Mostar is celebrated for its rich cultural heritage and iconic historic landmarks. While the timeless beauty of its Old Bridge and surrounding landscapes continues to captivate, the city is now redefining its future through digital innovation. Through the MetaCity project, Mostar is joining a dynamic network of European cities to leverage cutting-edge technology, strengthen collaboration, and build a more sustainable and inclusive future. 

The MetaCity project goes beyond simply implementing digital solutions—it envisions building a smarter, more connected, and forward-thinking Mostar, where technology meets the needs of citizens, businesses, and urban planners alike. The initiative aims to address challenges unique to small and medium-sized cities, enabling Mostar to compete on a global stage while staying true to its local character and goals.

Unlocking Development Opportunities with Generative AI in Härnösand

The rapid advancements in artificial intelligence, particularly generative AI, have created exciting possibilities for its application in the public sector. In Härnösand, we recognize the potential of leveraging AI technology to meet the needs of our municipality. With a focus on security, transparency, and user-friendliness, we are embracing a tailored AI platform to drive innovation and improve services.

Through MetaCity, a collaborative initiative within the municipality's administration, we are developing AI-driven services to support both residents and employees. This exciting project also includes the municipality of Örnsköldsvik, strengthening regional cooperation. One of the initial outcomes is the creation of assistants, or chatbots, designed to serve as reliable and efficient support tools. The platform at the heart of this project, AI platform Intric, is funded by the MetaCity initiative.

Ready citizen one: the metaverse cities are on their way, and it’s not urban fiction

The “METACITY” Action Planning Network, funded by the EU URBACT IV programme, is now entering into the final course of its planning stage, with its 10 partners developing the first versions of its Integrated Action Plans, that will bring them one step closer to a strong presence in the metaverse. And no, this is not science fiction or even urban fiction, as they have already tested and will now start to prepare for implementing real actions that will put technology at the service of their citizens.

The Skoufas Association: A Pillar of Cultural Heritage and Innovation in Arta

Founded in 1896, the Skoufas Association has long been a cornerstone of cultural and intellectual life in Arta and the broader Epirus region of Greece. For over a century, this venerable institution has been dedicated to preserving and promoting the rich heritage of the area, fostering a deep sense of identity and unity among its residents. In a recent interview, Mrs. Spyridoula Chouliara, a member of the board of directors, offered an insightful look into the association’s history, its ongoing educational initiatives, and its forward-thinking efforts in digitizing and modernizing its extensive collections.