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Discover what’s new in MetaCity – Quarterly Report No. 6 is out!

Testing for the urban metaverse: highlights from the Testing Actions of the METACITY network

By Eurico Neves, Lead Expert of the METACITY URBACT APN project, Chairperson of INOVA+ S.A.

Härnösand’s AI Assistants: Enhancing Everyday Public Services Through Innovation

As part of the EU-funded Metacity project, the municipality of Härnösand has developed innovative AI assistants designed to streamline municipal services, save time, and improve user experience for both employees and residents. From rapid-response IT support and digital advisors to assistants guiding home care services in real time, these tools demonstrate the transformative potential of artificial intelligence in the public sector.

Between 2023 and 2025, Härnösand is collaborating with nine other countries to co-develop an action plan on the application of virtual reality (VR) and artificial intelligence (AI) in local government services. As part of this initiative, the municipality has piloted several AI-based staff assistants, aiming to increase efficiency and enhance service delivery.

Introduction of a new digital system (ASP) in Újbuda

The introduction of the ASP (Application Service Provider) system, which will bring significant changes to the way local administrations operate, aims to support the digital transformation of local authorities and strengthen central IT support. The development, previously part of an EU project, will focus on improving efficiency and transparency, while preserving fiscal stability. The system will be provided to local governments by the Hungarian State Treasury. The Municipality of Újbuda will implement the service from 1 January 2026. 

The ASP system provided to municipalities is a comprehensive IT service that provides a single platform for the most important municipal tasks. This includes integrated systems for taxation, management, document management, property registration, industrial and commercial administration, and electronic customer portals. 

One of the biggest benefits of the system is that it provides free access for local authorities, so they can switch to digital without major investment. Through central training programmes to support the roll-out, municipal staff receive detailed, professional support to ensure a smooth transition.

Mostar’s MetaCity: Pioneering a digital and sustainable future

Situated in the scenic south of Bosnia and Herzegovina, Mostar is celebrated for its rich cultural heritage and iconic historic landmarks. While the timeless beauty of its Old Bridge and surrounding landscapes continues to captivate, the city is now redefining its future through digital innovation. Through the MetaCity project, Mostar is joining a dynamic network of European cities to leverage cutting-edge technology, strengthen collaboration, and build a more sustainable and inclusive future. 

The MetaCity project goes beyond simply implementing digital solutions—it envisions building a smarter, more connected, and forward-thinking Mostar, where technology meets the needs of citizens, businesses, and urban planners alike. The initiative aims to address challenges unique to small and medium-sized cities, enabling Mostar to compete on a global stage while staying true to its local character and goals.

Unlocking Development Opportunities with Generative AI in Härnösand

The rapid advancements in artificial intelligence, particularly generative AI, have created exciting possibilities for its application in the public sector. In Härnösand, we recognize the potential of leveraging AI technology to meet the needs of our municipality. With a focus on security, transparency, and user-friendliness, we are embracing a tailored AI platform to drive innovation and improve services.

Through MetaCity, a collaborative initiative within the municipality's administration, we are developing AI-driven services to support both residents and employees. This exciting project also includes the municipality of Örnsköldsvik, strengthening regional cooperation. One of the initial outcomes is the creation of assistants, or chatbots, designed to serve as reliable and efficient support tools. The platform at the heart of this project, AI platform Intric, is funded by the MetaCity initiative.